{"id":2200,"date":"2022-09-26T15:51:22","date_gmt":"2024-04-17T09:28:40","guid":{"rendered":"https:\/\/rezerve.ca\/faqs-2\/"},"modified":"2024-04-24T11:03:10","modified_gmt":"2024-04-24T15:03:10","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/rezerve.ca\/en\/faqs-2\/","title":{"rendered":"FAQs2"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Header Section” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_fullwidth_header title=”FAQs” subhead=”If you don’t find the answer you are a looking for below then please feel free to call our team!” text_orientation=”center” _builder_version=”4.19.5″ _module_preset=”default” title_font=”|700|||||||” title_font_size=”55px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0) 0%|rgba(0,0,0,0.65) 100%” background_color_gradient_overlays_image=”on” background_image=”http:\/\/demo1.riviera.365villas.com\/wp-content\/uploads\/sites\/35\/2022\/09\/Sea-view2.jpg” custom_padding=”100px||100px||true|false” custom_padding_tablet=”75px||75px||true|false” custom_padding_phone=”50px||50px||true|true” custom_padding_last_edited=”on|phone” title_font_size_tablet=”50px” title_font_size_phone=”35px” title_font_size_last_edited=”on|tablet” subhead_font_size_tablet=”16px” subhead_font_size_phone=”16px” subhead_font_size_last_edited=”on|tablet” global_colors_info=”{}” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” theme_builder_area=”post_content”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQs Section” _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”70px|0px|70px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” width=”60%” width_tablet=”80%” width_phone=”85%” width_last_edited=”on|phone” max_width=”700px” custom_padding=”0px||0px|||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#747474″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”3||divi||400″ icon_color=”gcid-5bab696a-f1eb-4970-a89f-99ec3a576a86″ use_icon_font_size=”on” icon_font_size=”35px” _builder_version=”4.24.2″ _module_preset=”default” toggle_font=”|700|||||||” body_font=”||on||||||” body_line_height=”1.8em” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”16px” toggle_font_size_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{%22gcid-5bab696a-f1eb-4970-a89f-99ec3a576a86%22:%91%22icon_color%22%93}” theme_builder_area=”post_content” sticky_enabled=”0″][et_pb_accordion_item title=”I have a balance on my reservations when will that payment be due?” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” open=”off” sticky_enabled=”0″]

The remaining balance of payment of 75% for your property rental is due 30 days prior to your arrival. The following outlines the payment processing steps;<\/p>\n

At time of booking:<\/strong> 25% deposit (if more than 30 days from your arrival date)<\/p>\n

30 days prior to your arrival:<\/strong> The balance of 75% is due;<\/p>\n

3 days prior to your arrival:<\/strong> Security deposit pre-authorisation<\/p>\n

7 days after your departure:<\/strong> Security deposit release*<\/p>\n

 <\/p>\n

*Assuming all condition have been met and no damage reported.\u00a0<\/em><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”How do we retrieve the keys or lock code to access the property?” open=”on” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

The keys to the lockbox or the electronic lock code will be sent to you via automated email 3 days prior to your arrival. This email will also include the property address, the alarm code (if applicable), specific instructions and conditions relating to the property, and emergency contact numbers.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question three” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” open=”off” sticky_enabled=”0″]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question four” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question five” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question six” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question seven” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question eight” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Question nine” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas faucibus pulvinar nisl et blandit. Curabitur sed commodo odio. Nulla mauris nulla, ullamcorper nec elit ut, viverra sodales est. Lorem ipsum dolor sit amet, consectetur adipiscing elit.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Contact Section” _builder_version=”4.19.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”76deg” background_color_gradient_stops=”gcid-cc1dee3d-aa4f-4708-8507-b942e4befe49 0%|gcid-5bab696a-f1eb-4970-a89f-99ec3a576a86 100%” custom_padding=”40px||40px||true|” custom_padding_tablet=”30px||30px||true|false” custom_padding_phone=”||20px||false|false” saved_tabs=”all” global_colors_info=”{%22gcid-5bab696a-f1eb-4970-a89f-99ec3a576a86%22:%91%22background_color_gradient_stops%22%93,%22gcid-cc1dee3d-aa4f-4708-8507-b942e4befe49%22:%91%22background_color_gradient_stops%22%93}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” custom_padding=”0px||0px|||” custom_css_main_element=”display:flex” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_phone=”display:block” custom_css_main_element_tablet=”display:flex” theme_builder_area=”post_content”][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”|10px||10px|false|true” border_width_right=”1px” border_color_right=”rgba(255,255,255,0.25)” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Call us” use_icon=”on” font_icon=”||fa||900″ icon_color=”#FFFFFF” image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”40px” image_icon_width_tablet=”34px” image_icon_width_phone=”25px” image_icon_width_last_edited=”on|phone” admin_label=”CTA Tel” _builder_version=”4.24.2″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”27px” body_font_size=”23px” transform_scale_tablet=”90%|90%” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”” transform_translate_phone=”” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|phone” text_orientation=”center” background_layout=”dark” custom_margin_tablet=”” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”24px” header_font_size_phone=”23px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”21px” body_font_size_phone=”20px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”0.6em” body_line_height_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” custom_css_blurb_title=”margin-top:-10px” global_module=”1854″ saved_tabs=”all” global_colors_info=”{}” custom_css_blurb_title_last_edited=”on|phone” custom_css_blurb_title_phone=”margin-top:-20px” custom_css_blurb_title_tablet=”margin-top:-10px” theme_builder_area=”post_content”]

+1.514.868.6560<\/span><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”|10px||10px|false|true” border_width_right=”1px” border_color_right=”rgba(255,255,255,0.25)” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Find us” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”40px” image_icon_width_tablet=”34px” image_icon_width_phone=”25px” image_icon_width_last_edited=”on|phone” admin_label=”CTA Address” _builder_version=”4.19.5″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”27px” body_font_size=”19px” transform_scale_tablet=”90%|90%” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”” transform_translate_phone=”” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|tablet” text_orientation=”center” background_layout=”dark” custom_margin_tablet=”” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”24px” header_font_size_phone=”23px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”17px” body_font_size_phone=”18px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”1.3em” body_line_height_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” custom_css_blurb_title=”margin-top:-10px” global_module=”1850″ global_colors_info=”{}” custom_css_blurb_title_phone=”margin-top:-20px” custom_css_blurb_title_last_edited=”on|phone” custom_css_blurb_title_tablet=”margin-top:-10px” theme_builder_area=”post_content”]

500-3 Place du Commerce<\/span>
Montr\u00e9al, QC, Canada H3E 1H7<\/span><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”|10px||10px|false|true” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Email us” use_icon=”on” font_icon=”||fa||900″ icon_color=”#FFFFFF” image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”40px” image_icon_width_tablet=”34px” image_icon_width_phone=”25px” image_icon_width_last_edited=”on|phone” admin_label=”CTA Email” _builder_version=”4.24.2″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”27px” body_font_size=”23px” transform_scale_tablet=”90%|90%” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”” transform_translate_phone=”” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|phone” text_orientation=”center” background_layout=”dark” custom_margin_tablet=”” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”24px” header_font_size_phone=”23px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”21px” body_font_size_phone=”20px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”0.6em” body_line_height_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” custom_css_blurb_title=”margin-top:-10px” global_module=”1851″ global_colors_info=”{}” custom_css_blurb_title_phone=”margin-top:-20px” custom_css_blurb_title_last_edited=”on|phone” custom_css_blurb_title_tablet=”margin-top:-10px” theme_builder_area=”post_content”]

reservations@rezerve.ca<\/p>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Review Slider Section” _builder_version=”4.19.5″ _module_preset=”default” background_image=”http:\/\/demo1.riviera.365villas.com\/wp-content\/uploads\/sites\/35\/2022\/09\/Reviews-bg.jpg” custom_padding=”50px||50px||true|true” custom_padding_tablet=”40px||40px||true|true” custom_padding_phone=”40px||40px||true|true” global_module=”261″ saved_tabs=”all” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.18.0″ _module_preset=”default” width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” custom_padding=”40px||40px||true|” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ disabled_on=”on|on|off” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”rgba(255,255,255,0.9)” custom_padding=”40px|10px|40px|10px|true|true” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_code _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”||0px||false|false” scroll_horizontal_motion_enable=”on” scroll_horizontal_motion=”0|50|50|100|2|0|0″ scroll_fade_enable=”on” motion_trigger_start=”top” locked=”on” global_colors_info=”{}” theme_builder_area=”post_content”]

Pristine Location<\/h3>

The place was pristine and in super conditions. The view on the St-Laurent river was outstanding. The location is close to Baie St-Paul and we had a great time exploring the area. | Chalet Bellevue | Steve February 2024<\/p><\/div>

<\/div><\/div><\/div>

Such Comfortable Beds !!<\/h3>

Excellent beds and mattresses, new construction, nice trails to walk, extremely clean. Everything from cleaning supplies to kitchen amenities on site. Nice gas fireplace. Just bring your food, friends and furry ones and enjoy. | Petite Charlevoix 1 | Alexandre-Justin March 2024<\/p><\/div>

<\/div><\/div><\/div>

Amazing Rest and Relax<\/h3>

Wonderful place to reset your mind and get relaxed. Awesome spa and hot tub. Highly recommend for those who\u2019s looking for calm and peaceful place. | Chalet Alpaga | Roman March 2024<\/p><\/div>

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The remaining balance of payment of 75% for your property rental is due 30 days prior to your arrival. The following outlines the payment processing steps; At time of booking: 25% deposit (if more than 30 days from your arrival date) 30 days prior to your arrival: The balance of 75% is due; 3 days […]<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-2200","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs2 - R\u00ebzerve | Chalets Charlevoix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rezerve.ca\/en\/faqs-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs2\" \/>\n<meta property=\"og:description\" content=\"The remaining balance of payment of 75% for your property rental is due 30 days prior to your arrival. 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