FAQs
If you don't find the answer you are a looking for below then please feel free to call our team!I have a balance on my reservations when will that payment be due?
The remaining balance of payment of 75% for your property rental is due 30 days prior to your arrival. The following outlines the payment processing steps;
At time of booking: 25% deposit (if more than 30 days from your arrival date)
30 days prior to your arrival: The balance of 75% is due;
3 days prior to your arrival: Security deposit pre-authorisation
7 days after your departure: Security deposit release*
*Assuming all condition have been met and no damage reported.
How do we retrieve the keys or lock code to access the property?
The keys to the lockbox or the electronic lock code will be sent to you via automated email 3 days prior to your arrival. This email will also include the property address, the alarm code (if applicable), specific instructions and conditions relating to the property, and emergency contact numbers.
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